Guides for WordPress Store Owners
Know What to Hand Off Before You Hire
Plain guides for WordPress and WooCommerce store owners. What to hand to a person, what to hand to an AI agent, and what to keep yourself.
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Ecommerce Chatbots Compared: Which Ones Read Your Orders
Which ecommerce chatbot reads your orders, works on WooCommerce and answers a call? I checked the 8 chatbots named most by Google's top-ranked lists, each against its own pages.
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Multilingual Customer Support: How Online Stores Do It
Answer customers in their own language without guessing. Pick languages from your own orders, compare the five ways to answer, and test each language before your customers do.
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Companies That Outsource Customer Service, Compared for Online Stores
Which well-known companies outsource customer service, and which outsourcing companies suit an online store? I compared the 11 that the lists in Google's top results name most often.
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Help Desk Systems Compared: Which Suits an Online Store?
This guide checks 10 help desk systems against what a store needs: seeing orders, acting on orders, an AI that reads orders, answering the phone and setup.
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AI Agents Price: What They Cost a Store, and What Drives It
What do AI agents cost an online store? This guide prices chat tools, helpdesk agents, custom builds and managed plans, and sets them against a person's wages.
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What Is IVR? How a Phone Menu Works, and What Replaces It
What is IVR? This guide explains how a phone menu works and what it costs a small store. It also shows what can answer your calls instead.
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What Store Owners Outsource: A Year of Posts, Counted
We counted a year of store owners' posts on Reddit: what they hand off most, where customer support sits, and how many owner stories came from vendors.
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AI Call Center: Can One Answer a Small Store’s Phone?
Can an AI call center answer a small store's calls? This guide explains what one is, what it must never decide, and what our demo store's agent did.
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Automated Phone Systems for Ecommerce Stores, Compared
Which automated phone system can answer a store's calls? I compared the 7 the top lists name most, plus mine, on menus, AI agents and order lookups.
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Find Out What Your Store Is Losing
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