Hand Customer Questions to AI Customer Support
Shipping, sizing, returns and policy questions, resolved from your live order data. In your customer’s language, without a reply from you. What genuinely needs you comes to you with the full conversation attached.
From €397/month vs €2,500+ for a support hire
Every Inquiry Still Ends Up With You
An ecommerce store gets the same questions every day, and somebody has to answer each one. No one was hired for it, so it lands on the person who owns the store. Who should answer at each stage of growth is in our guide to customer support for ecommerce.
The Same Answer, Typed Again
Where is my order? What is your return policy? The answer already exists in your store, and somebody still has to open the order and type it out.The Reply That Came Too Late
Someone asks a question before they buy. By the time you get to it they have already bought somewhere else, and you never knew they asked.The Job That Has No Owner
Nobody posted a job for this. It gets split between you, whoever is free that hour, and a part-time helper who does not know your policies.
The Five Queries That Fill Every Support Inbox. Now Resolved
"Where Is My Order?"
"I Want to Return This"
"What's Your Return Policy?"
"Which One Should I Get?"
"I'm Having a Problem at Checkout"
Every Query Follows the Same Three Steps
A question arrives, the AI agent reads your store, and the answer goes back. Anything that moves money stops and comes to you instead.
The Customer Asks a Question
They open the widget, call the number or send a message. About an order, a return or a policy question. One message, any language, answered in seconds.The Agent Reads Your Store
Pulls the live order, checks the return window against your policy, and reads the customer's history. Your actual data, right now, not a cached snapshot.Answered, or Handed to You
The customer gets a specific answer, and where it fits, what goes with it. Anything that moves money comes to you instead, straight away.
It Answers Wherever the Question Arrives
The same question comes by phone, by widget and by WhatsApp. It gets the same answer from the same live order data, whichever one they pick.
Voice, the site widget, chat, WhatsApp and email, on every plan. Instagram and Messenger are coming.
Fully Briefed Before It Answers Anyone
The briefing happens before go-live, not after. Your policies, your orders and your odd cases are all loaded and tested before a customer reaches it.
A hire takes about six weeks to onboard, and months before they answer without checking with you. Your AI agent is briefed on your policies before it takes its first question. Weighing an agency instead? Our guide covers when to outsource customer service and what it costs.
We Read Your Store and Policies
Your live orders, return policy, shipping terms and customer history come straight from your store. Nothing is retyped, and nothing goes stale when you change it.
We Build It From Your Rules
The answers come from your real policies, not from a generic template. We set up the refund approval flow and map what happens when a case needs your judgement.
You Approve, and It Goes Live
One approval and it starts answering. Anything it cannot resolve, or that touches money, comes to you with the conversation attached. We maintain it, not you.
What Store Owners Want to Know Before Handing Over Support
Refund control, escalation, angry customers and the limits you set. Who controls refunds, who sees the data, and what happens when a query goes beyond the AI agent.
No, and that’s deliberate. It records the request and checks it against your policy. Then it comes to you with the order and the conversation attached. You decide. Nothing that moves a euro is decided by the agent. We built it that way on purpose.
Through your store’s own API, WooCommerce or FluentCart, reading live data. It can also add an order note, update an order’s status or create a coupon. It never issues a refund: refund requests come to you.
The post-purchase check-in is available on any plan, built as one of your agents. The timing is configurable. Three days after delivery is the default, and we match it to your fulfilment window.
You do. Every conversation is stored in a dedicated database belonging exclusively to your environment. No data is shared with other clients or used for any other purpose.
The agent transfers the call live to your phone or team. The customer stays in the conversation and nothing is lost. If nobody picks up, the full context is captured and the customer receives a clear next step. Live call forwarding is available on all plans.
Yes, before go-live we configure escalation rules for your store. Complaints above a set order value and sensitive account situations are routed to a human immediately, every time. You can adjust these rules at any time by contacting us.
Yes. It answers the question before it becomes an email, so fewer reach your help desk at all. What it cannot resolve arrives there with the order, the policy and the full conversation attached. Your help desk stays exactly as it is. Choosing a help desk now? We compared Zendesk alternatives for online stores on what they know about your orders.
It says when it cannot source an answer, instead of guessing. It hands the conversation to you with everything that was said. Anything that moves money is yours to decide. We read the conversations that did not resolve every week and fix what caused it.
Yes. It identifies itself at the start of every call and every chat, and it never claims to be a person. If someone asks for a human, it hands over. Our full AI disclosure is linked in the footer.
No lock-in on any plan. Cancel, upgrade or downgrade on 30 days’ notice. The build fee for each agent is a one-off, and nothing else is added to your monthly.
Before You Hire Your Next Person
Before You Hire, See What It Answers on Its Own
In 20 minutes you watch the AI agent handle an order lookup, a refund request and an escalation.
One person covers 40 hours a week. Your agents cover 168, in any language, from €397 a month.
From €397/month vs €2,500+ for a support hire