The Support Team Your Store Has Never Had
A support hire costs €2,000 or more a month, works 8-hour shifts, and leaves tickets in the queue overnight. Your AI support agent answers every inbound query instantly and calls customers after every delivery — 24/7, with live access to your orders and policies. We deploy and manage it. The support never stops.
From €397/month — vs €2,000+ for a support hire
Your Support Team. Every Channel Your Customers Use.
A customer calls at midnight about a damaged order. Another opens WhatsApp on Sunday about a return. A third sends an Instagram message during your holiday. Every one of them gets an answer — with your live order data, in their language, without involving you.
Same AI Agent, same memory, every channel covered.
Fully Briefed on Day One. Not Months
A support hire takes weeks to find, weeks to onboard, and months before they can answer without checking with you. Your AI support team is live in as few as five days — fully briefed on your orders, policies, and every edge case before it handles its first query. No ramp-up. No ticket backlog. No Sunday nights answering emails.
We Read Your Orders & Policies
We pull your live orders, return policy, shipping terms, and full customer history before go-live. Your support team answers any query on day one without ever consulting you first.
We Cover Every Scenario
We build the knowledge base from your actual policies, configure the refund flow, and map the escalation path for every edge case — all tested against your real orders before go-live.
Go-Live. Every Query Covered.
One approval and your support team is running. Every query, refund request, and escalation handled from that point — we catch problems before your customers do and report back each week.
It Covers the Hours No One Else Does
Support queries arrive at 2am, on Sunday, and during your holiday. Three days after every delivery, your agent reaches out before problems become complaints. Every moment covered, inbound and outbound, around the clock.
The Customer Asks
They open the widget, call the number, or send a message — by voice or chat, about an order, a return, or a policy question. No ticket to open, no form to fill, in any language, at any hour.The Agent Reads Your Store
Pulls the live order from WooCommerce, checks the return window against your policy, and reads the customer's full interaction history — your actual data, right now, not a cached snapshot.The Query Resolves or Gets Flagged
The customer gets a specific answer. If it's a refund, it goes to your approval queue — nothing moves without your decision. If the situation needs a human, it escalates immediately with full context.
The Five Queries That Fill Every Support Inbox. Now Resolved
"Where Is My Order?"
"I Want to Return This."
"What's Your Return Policy?"
"Can I Change or Cancel My Order?"
"I'm Having a Problem at Checkout."
What Store Owners Want to Know Before Handing Over Support
What store owners want confirmed before handing over their inbox — who controls refunds, who sees the data, and what happens when a query goes beyond what the agent can handle.
Can the AI agent approve refunds on its own?
No — and that is deliberate. It flags and submits the request; you approve or reject from wp-admin or the email link sent to you. No refund is processed without your explicit decision.
How does it access my order data?
Via the WooCommerce API, reading live data in real time. We create two API keys per store — a read-only key for order lookups and product search, and a separate read/write key for order modifications on Growth and Scale plans. No checkout access, no direct backend access.
Which plan includes the post-purchase follow-up?
The post-purchase check-in is available on Growth and Scale plans. The timing is configurable — three days after delivery is the default, but we adjust it to match your fulfilment window before go-live.
Who has access to my customer conversation data?
You do — every conversation is stored in a dedicated database belonging exclusively to your environment. No data is shared with other clients or used for any other purpose.
What happens when a query truly needs a human?
The agent transfers the call live to your phone or team immediately — the customer stays in the conversation, nothing is lost. If nobody picks up, the full context is captured and the customer receives a clear next step. Live call forwarding is available on all plans.
Can I control what the agent escalates?
Yes — before go-live we configure escalation rules for your store. Complaints above a set order value, sensitive account situations — routed to a human immediately, every time. You can adjust these rules at any time by contacting us.
How does it handle an angry customer?
It acknowledges the frustration, retrieves the relevant order or policy information, and works toward a resolution. If the situation goes beyond what it can resolve, the call transfers live to your team — full context included, nothing to repeat.
Can I see which queries the agent struggled with?
Yes — every conversation is stored, including sessions where the agent escalated or gave an uncertain response. We review these weekly, identify patterns, and update the configuration or knowledge base. You receive a summary of what was corrected in your weekly report.
Does it handle peak periods and promotions?
Yes — it handles multiple concurrent conversations simultaneously with no degradation in response time. During a sale or seasonal peak it scales automatically. We recommend briefing us before major promotions so we can update the knowledge base with promotion-specific policies in advance.
What if a customer switches channels?
The agent carries conversation memory across sessions — if a customer spoke to it last week by voice and returns today by chat, it recognises them and has the prior context. There is no disconnected thread and the customer never has to re-explain their situation.
Before You Hire Your Next Person
Your Store Has Been Without a Support Team Long Enough
In 30 minutes we show you exactly how many queries your store generates each week, what they’re costing you in time and lost customers, and what your AI support team would handle from day one — before you commit to anything.
From €397/month — vs €2,000+ for a support hire